Privacy Policy

StoryBolt ("we", "our", "us") is committed to protecting the privacy of our customers and, most importantly, the children whose stories we help create. This Privacy Policy explains how we collect, use, and safeguard your information.

1. Information We Collect

Information you provide

• Contact information: Email address for order communications
• Child details: First name, age, physical appearance characteristics (hair colour, eye colour, skin tone), interests, and story preferences
• Shipping address: For physical book delivery
• Payment information: Processed securely by Stripe — we never store card details

Information collected automatically

• Browser type and device information
• Pages visited and interactions on our site
• IP address and approximate location

2. How We Use Your Information

• To create personalised children's books using AI technology
• To process payments and fulfil orders
• To send transactional emails (order confirmation, book preview, shipping updates)
• To improve our services and user experience

3. Children's Data

We take the protection of children's data extremely seriously. The child details you provide (name, age, appearance, interests) are used solely for the purpose of generating personalised stories and illustrations. We:

• Only collect the minimum information necessary to create your book
• Never sell or share children's data with third parties for marketing purposes
• Use AI services to generate content, with child details processed transiently and not stored by our AI providers
• Store child data encrypted at rest and delete it upon request

4. AI-Generated Content

StoryBolt uses artificial intelligence to generate stories and illustrations. By using our service, you consent to the processing of provided child details by our AI systems for the sole purpose of creating your personalised book. All generated content goes through safety checks to ensure it is child-appropriate.

5. Data Sharing

We share your information only with:

• Stripe: Payment processing
• Gelato: Book printing and fulfilment (shipping address only)
• Resend: Transactional email delivery
• Cloudflare: Content storage and delivery

6. Data Retention

We retain order data for as long as necessary to fulfil your order and comply with legal obligations. You can request deletion of your data at any time by contacting us at privacy@storybolt.co.

7. Your Rights (UK GDPR)

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request data portability
• Lodge a complaint with the Information Commissioner's Office (ICO)

8. Cookies

We use essential cookies to keep your wizard progress saved locally. See our Cookie Policy for full details.

9. Contact Us

For privacy enquiries, contact us at privacy@storybolt.co.